Welcome to the Sleep Disorder Center FAQ Page
At the Sleep Disorder Center, we understand how disruptive and frustrating sleep issues can be. Whether you're dealing with insomnia, sleep apnea, restless legs syndrome, or another sleep disorder, you're not alone—and we're here to help.
This FAQ page answers the most common questions patients ask about our services, diagnostic process, treatments, insurance, and what to expect during your visit. If your question isn't listed, feel free to contact our team for personalized support.
What services does your company provide?
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We specialize in VIP Home Sleep Testing and Mobile Cardiac Telemetry services. Our process is turn-key: from referral to diagnosis, we handle everything, including insurance authorization, equipment delivery, three-night testing, board-certified interpretation, and follow-up care options.
Do you accept insurance?
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Yes, we are contracted with most PPO plans including Blue Cross, Blue Shield, Aetna, UnitedHealthcare, and Health Net. We’re also actively credentialing with Medicare, Medi-Cal, CenCal, and regional IPAs. We can also bill out-of-network with patient approval when needed.
What areas do you cover?
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We currently service Ventura County, Santa Barbara, and Los Angeles. However, we’re equipped to expand coverage throughout California and into other states as demand grows.
How long have you been in business?
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We’ve been serving the community since 2010. With over a decade of experience, our infrastructure is well-established for high-volume testing and responsive patient care.
Do patients need a referral or can they self-refer?
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Both. We prioritize physician referrals but also accept self-referrals with physician oversight, especially for DOT-compliant or wellness screening purposes.
What Home Sleep Test devices do you use?
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We use FDA-cleared, AASM-compliant equipment selected for accuracy, comfort, and ease of use:
Watermark Aries 620 – A Type III recorder offering advanced airflow, respiratory effort, and oxygen saturation tracking. Ideal for clinical-grade multi-channel home testing.
Viatom CheckMe O2 Max – A lightweight pulse oximeter ring with continuous SpO2, heart rate, and motion tracking. Excellent for screening and monitoring.
Oxyfit Tip – A compact oxygen monitor with fingertip placement, Bluetooth syncing, and real-time feedback. Great for basic overnight desaturation assessment.
Apnea Link Air (ResMed) – A trusted Type III system with automatic scoring, respiratory events tracking, and user-friendly setup for accurate diagnosis.
SleepImage Ring – A Type IV ring-based device using cardiopulmonary coupling for non-intrusive sleep analysis validated against PSG data.
All devices support 3-night continuous testing to enhance diagnostic accuracy, reduce variability, and minimize retesting. Our concierge support ensures each patient is properly guided for maximum compliance and result quality.
Watermark Aries 620 – A Type III recorder offering advanced airflow, respiratory effort, and oxygen saturation tracking. Ideal for clinical-grade multi-channel home testing.
Viatom CheckMe O2 Max – A lightweight pulse oximeter ring with continuous SpO2, heart rate, and motion tracking. Excellent for screening and monitoring.
Oxyfit Tip – A compact oxygen monitor with fingertip placement, Bluetooth syncing, and real-time feedback. Great for basic overnight desaturation assessment.
Apnea Link Air (ResMed) – A trusted Type III system with automatic scoring, respiratory events tracking, and user-friendly setup for accurate diagnosis.
SleepImage Ring – A Type IV ring-based device using cardiopulmonary coupling for non-intrusive sleep analysis validated against PSG data.
All devices support 3-night continuous testing to enhance diagnostic accuracy, reduce variability, and minimize retesting. Our concierge support ensures each patient is properly guided for maximum compliance and result quality.
How quickly do patients receive results?
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Results are typically available within 48–72 hours after equipment return. We also notify the referring provider once results are reviewed by our board-certified sleep physician.
What’s your patient compliance rate?
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Our compliance rate is over 95%, due to our personalized concierge service model, multi-lingual staff, and 24-hour patient contact within one business day of referral.
Can you help with DME setup and treatment follow-up?
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Yes. Once a diagnosis of sleep apnea is confirmed, we offer full DME coordination, including CPAP setups, education, and compliance monitoring. We also assist patients in locating in-network durable medical equipment providers if preferred.
What does the patient experience look like?
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Patients receive white-glove service: a welcome call within 24 hours, a detailed walkthrough, and either in-person or priority-shipped home sleep equipment. After testing, we follow up with results, next steps, and referrals as needed.
What makes your service different from other sleep labs or mail-order testing?
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Our VIP model offers a concierge-level experience backed by high clinical standards. Unlike generic mail-order companies, we ensure direct patient contact, test quality control, and local support. Our results are faster, more reliable, and patient compliance is higher.
Can you integrate with our EHR or fax referral system?
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Absolutely. We accept referrals via EHR, encrypted email, or traditional fax. We send confirmation faxes and updates throughout the process and can customize reporting to your clinic’s workflow.
How do you ensure diagnostic accuracy in home testing?
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We use multi-night studies (3 nights vs. 1), monitor test quality daily, and our board-certified sleep physicians interpret results with clinical context. This reduces false negatives and improves diagnostic reliability compared to single-night testing.
How do you handle high-risk or complex patients (e.g., CHF, COPD)?
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We screen patients during intake and escalate complex cases for in-lab testing if necessary. However, many can be accommodated using WatchPAT ONE, which includes peripheral arterial tone and oxygen saturation metrics for more nuanced assessment.
Do you provide support with prior authorizations and insurance paperwork?
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Yes. Our in-house billing team handles all verifications and authorizations upfront. Your office will never be burdened with insurance follow-up—we take care of everything before testing begins.
TESTIMONIALS
Disclaimer: The testimonials section on this website features stock photos and fictitious names to safeguard the privacy of real patients. Any resemblance to actual individuals, living or deceased, is purely coincidental. Our commitment to patient confidentiality aligns with compliance to privacy regulations, including HIPAA. For inquiries or concerns regarding website content, please feel free to contact us.