Frequently Asked Questions
Welcome to the Sleep Disorder Center FAQ Page
At the Sleep Disorder Center, we understand how disruptive and frustrating sleep issues can be. Whether you’re dealing with insomnia, sleep apnea, restless legs syndrome, or another sleep disorder, you’re not alone—and we’re here to help.
This FAQ page answers the most common questions patients ask about our services, diagnostic process, treatments, insurance, and what to expect during your visit. If your question isn’t listed, feel free to contact our team for personalized support.
What services does your company provide?
We specialize in VIP Home Sleep Testing and Mobile Cardiac Telemetry services. Our process is turn-key: from referral to diagnosis, we handle everything, including insurance authorization, equipment delivery, three-night testing, board-certified interpretation, and follow-up care options.
Do you accept insurance?
Yes, we are contracted with most PPO plans including Blue Cross, Blue Shield, Aetna, UnitedHealthcare, and Health Net. We’re also actively credentialing with Medicare, Medi-Cal, CenCal, and regional IPAs. We can also bill out-of-network with patient approval when needed.
What areas do you cover?
We currently service Ventura County, Santa Barbara, and Los Angeles. However, we’re equipped to expand coverage throughout California and into other states as demand grows.
How long have you been in business?
We’ve been serving the community since 2010. With over a decade of experience, our infrastructure is well-established for high-volume testing and responsive patient care.
Do patients need a referral or can they self-refer?
Both. We prioritize physician referrals but also accept self-referrals with physician oversight, especially for DOT-compliant or wellness screening purposes.
What Home Sleep Test devices do you use?
We use FDA-cleared, AASM-compliant equipment selected for accuracy, comfort, and ease of use:
Watermark Aries 620 – A Type III recorder offering advanced airflow, respiratory effort, and oxygen saturation tracking. Ideal for clinical-grade multi-channel home testing.
Viatom CheckMe O2 Max – A lightweight pulse oximeter ring with continuous SpO2, heart rate, and motion tracking. Excellent for screening and monitoring.
Oxyfit Tip – A compact oxygen monitor with fingertip placement, Bluetooth syncing, and real-time feedback. Great for basic overnight desaturation assessment.
Apnea Link Air (ResMed) – A trusted Type III system with automatic scoring, respiratory events tracking, and user-friendly setup for accurate diagnosis.
SleepImage Ring – A Type IV ring-based device using cardiopulmonary coupling for non-intrusive sleep analysis validated against PSG data.
All devices support 3-night continuous testing to enhance diagnostic accuracy, reduce variability, and minimize retesting. Our concierge support ensures each patient is properly guided for maximum compliance and result quality.
How quickly do patients receive results?
Results are typically available within 48–72 hours after equipment return. We also notify the referring provider once results are reviewed by our board-certified sleep physician.
What’s your patient compliance rate?
Our compliance rate is over 95%, due to our personalized concierge service model, multi-lingual staff, and 24-hour patient contact within one business day of referral.
Can you help with DME setup and treatment follow-up?
Yes. Once a diagnosis of sleep apnea is confirmed, we offer full DME coordination, including CPAP setups, education, and compliance monitoring. We also assist patients in locating in-network durable medical equipment providers if preferred.
What does the patient experience look like?
What makes your service different from other sleep labs or mail-order testing?
Our VIP model offers a concierge-level experience backed by high clinical standards. Unlike generic mail-order companies, we ensure direct patient contact, test quality control, and local support. Our results are faster, more reliable, and patient compliance is higher.
Can you integrate with our EHR or fax referral system?
How do you ensure diagnostic accuracy in home testing?
How do you handle high-risk or complex patients (e.g., CHF, COPD)?
Do you provide support with prior authorizations and insurance paperwork?
Yes. Our in-house billing team handles all verifications and authorizations upfront. Your office will never be burdened with insurance follow-up—we take care of everything before testing begins.
TESTIMONIALS
I had excessive daytime sleepiness and did not know why. My sleep test explained everything.
Maria Hernandez
I rate my experience with Sleep Disorder
Center 10 out of 10
Court Liberman
I received my home sleep test by mail in less than a week. After taking the test for 3 nights, my results came withing another week. My life has changed.
Jesette McCloud
I did not know that a child could have sleep apnea. My son has a mouth guard and his grades improved and he lost some weight.
Donivan Mackey
I did not know that poor sleep contributed to high blood pressure and diabetes. I did my test and had my wife do one too.
West M. Little
I never slept better in all my life. Thank you, Sleep Disorder Center.
Mark Jones
First time I did a sleep study it was at a hospital. Sleep Disorder Center did my study right at my home.
Tyrone Beasley
I had to take the sleep test to keep my truck driving job. I passed with flying colors.
Fred Murphy
I was on a CPAP machine and did another test and now I have an oral appliance
Les Dillon
Sleep Disorder Center was excellent.
Wes Baxter
I tried sleeping aids and nothing worked. I did a home sleep test, got treated and my wife is very happy now. Happy wife, Happy life.
Steve Sandavol
I snored something horrible and did not know why. The sleep test came, the results came and I received a mouth guard which cut out my snoring. I sleep pretty good now.
Ryan Bennett
I feel greater than I have felt in a very long time.
Margaret Jones
This sleep test was very easy and painless.
Bailey Turner
You never know how bad you are until you do the test.
Susan Gallegar
Disclaimer: The testimonials section on this website features stock photos and fictitious names to safeguard the privacy of real patients. Any resemblance to actual individuals, living or deceased, is purely coincidental. Our commitment to patient confidentiality aligns with compliance to privacy regulations, including HIPAA. For inquiries or concerns regarding website content, please feel free to contact us.
